Delivery & Pickup Policy

DELIVERY & PICKUP POLICY

Express Delivery

1) Delivery Areas

We offer same day express delivery service within 7.99km radius from our store /next day delivery service within 8km-45km radius from our store.

 

2) Delivery Charges

*Distance means the direct distance from store to your delivery address, shipping cost will calculate automatically at check out page.

 

 

3) Delivery Time

We offer limited time slots per day on a first-come, first served basis.

SAME DAY DELIVERY：You can get your groceries delivered as early as the SAME day if you address is within 7.99km radius from our store. Delivery time will be between 8:30pm- 11:00pm. Same Day Delivery will be cut-off at 8:30pm Everyday.

 

NEXT DAY DELIVERY：Next Day Delivery are applied If your address is 8km-45km radius from our store. delivery time will be Between 12pm-6pm. Next Day Delivery will be cut-off at 8:30pm Everyday.

 

*Same day and next day delivery schedule is subjected to change without notice.

 

4) Applicable Products for Express Delivery

Products in all categories, including Snacks, Food Essentials, Beauty & Household, Frozen Food (Frozen Food are NOT applicable on Next Day Delivery) are available in this service.

 

Note:

  • Delivery driver will call/SMS prior delivery and please have person available at the delivery address.
  • We cannot offer safe drop at your front door at this time due to food nature product. If re-delivery attempt is needed, we will charge the standard delivery fee based on your distance as per above table, or your order will be refunded (minus first shipping charge) if we fail to contact you.  
  • To avoid missed delivery, please make sure the address provided is correct.
  • All condominium/ apartment will deliver will require lobby pickup.
  • House/townhouse will be delivered to the front door/side door only. Our driver cannot deliver to the back door due to safety reason.
  • Delivery may be delayed due to unforeseen reasons.

 

In-Store Pick Up

1) Available Products

Products in all categories, including Snacks, Food Essentials, Beauty & Household, Frozen are available in this service.

2) Pick Up Time

 We will try our best to process your order within 1 hour during our business hour (12 pm. to 9 pm. local time Monday to Sunday). Please wait for our system notification prior store pickup.

3) Charges

There's no additional charge for in-store pick up costumer.

Note:

  • Pick up time may be delayed due to unforeseen reasons.